CSR-System in use

Setup and Maintenance

Setting up and maintaining a CSR-System application couldn’t be easier. Administrators use a simple interface to define questions and the type of answer that is required from the users.

Answers can include textual comments, attachments, a range of numeric values, a grid of answers where either rows and/or columns are pre-defined, logical answers or a combination of all of these. Questions can be targeted at specific departments and users,  along with deadlines for submission.

Data Collection and Approval

Users access the system via the web allowing them to enter data at any time, from any location. After logging in, CSR-System displays the questions specific to the individual user and his or her current status. As answers are entered, the system updates the status so users can see which questions are outstanding.

As users enter answers, they can be validated against a range of basic rules, for example, that numeric answers are within a set range.

All answers are immediately available for review and can be approved by appointed managers. Once approved, answers are ‘locked’ and can no longer be edited or changed.

 

E-mail alerting   

CSR-System will alert specific users via email before a submission is due, ensuring that provision of data can’t be forgotten. These can be set to automatically trigger when questions are due in a set number of days, questionnaires are late and/or overdue, new questions have been created for the user or when a questionnaire has been signed off or rejected.   

Reporting and Analysis

All entered data is available for reporting and analysis. The system comes with a range of standard reports along with an integrated report writer. At the touch of a button, it allows the different categories to be published in Excel or Word format.